Troubleshooting
When there is a malfunction, the user interface will show an error message and instructions for resolving the issue.
| Problem | Possible cause | Remedy |
|---|---|---|
| The boat gives a visible and audible alarm. | There is an error in the high voltage battery system that might result in loss of propulsion. | Seek harbor immediately. |
| The boat does not start when the key is turned on. | The high-voltage battery is drained. | Connect the charging cable to shore power. |
| The 12V battery is drained. | Recharge the 12 V battery. | |
| There is an issue with the sonar depth finder. | Blockage | Remove anything blocking the sonar depth finder. See Cleaning the sonar depth finder. |
| The automatic bilge pump does not stop pumping. | The drain is clogged. | Contact Candela → |
| There is a large amount of water to be pumped out. The boat may be taking in water. | Contact Candela → | |
| Water is not pumped out during manual bilge pumping, even though there is water in the keel. | The manual bilge pump line is clogged. | Contact Candela → |
| The battery is not charging. | Charging cable improperly connected. |
|
| Target state of charge is below the actual state of charge. | Ensure that the target state of charge is set above the actual state of charge in the user interface. | |
| Check if a fuse or the RCD has tripped (in the charging fuse box and 12V fuse box). | Reset the tripped fuse or RCD and retry charging. If it trips again, or if the battery still is not charging, there is an electrical issue. Contact Candela → | |
| The battery needs charging too often. | There is algae growth on the foil system. | See Cleaning the foil system → |
| The throttle LED indicates limited speed. | The foils are in an unlocked mode. | Wait for the foils to reach a locked position and that the throttle LED is turned off (ca 1 minute). |
| The height sensors are blocked. | See Cleaning the height sensors → | |
| Parts are overheated. | If at sea, return to harbor and contact Candela → | |
| There is a bad smell in the anchor box. | The black water tank odor filter needs replacing. | See Replacing the odor filter of the black water tank → |
| The boat tilts. | There is excess water in the keel that is not being pumped out. The bilge pump system is faulty. | Perform manual bilge pumping and contact Candela → |